Careers

IT Technician

The County of Haliburton is accepting applications from qualified candidates interested in obtaining a full-time permanent IT Technician position.

The successful candidate will have excellent problem solving and critical thinking skills to diagnose simple and complex IT problems. As a results oriented individual, you will possess excellent communication and interpersonal skills while providing an outstanding service to our clients.

Requirements for this position include a thorough understanding of network and communication principles, achieved through a diploma in Information Technology or a related discipline and 1-2 years of technical knowledge and skills gained through proven work experience.

Hourly rate for this CUPE Local 1960 position is $33.53 with a comprehensive benefit package.

For complete responsibilities and requirements of the position please see the job description below.

Please submit a detailed resume indicating your skills and experience no later than Monday, September 27, 2021 at 4:30pm. Please send your resume to Sarah Hume, Human Resources Specialist at sarah@savinohrp.ca  

We thank all who apply for this position; however only those selected for an interview will be contacted.

The County of Haliburton is an equal opportunity employer. Accommodation can be provided in all steps of the hiring process. For accommodation options and to ensure full and equal access during the recruitment and selection process, contact Human Resources.

In accordance with the Municipal Freedom of Information and Protection of Privacy Act, the information gathered will be used solely for the purpose of job selection.

JOB DESCRIPTION

1. POSITION IDENTIFICATION

Organization: County of Haliburton Department: Information Technology

Position Title: Information Technology Technician

Position Title of Immediate Supervisor: Director of Information Technology

2. JOB DUTIES

• Provide desktop/mobile computer support by: Configuring, installing, supporting and maintaining all hardware, peripherals and proactively installing upgrades and maintaining standard hard drive image configurations. Troubleshoot various network related issues as they arise.
• Responsible for providing high level of technical and customer support to the end users, over the phone, via e-mail and in person.
• Responsible for diagnosing and troubleshooting end user issues involving desktops, laptops, smart phones, mobile computer devices, printers, remote access services, back-up of data, recovery of data and network services.
• Address requests in priority order and track through to resolution. Assist in developing and improving the Help Desk’s efficiency and customer service rating.
• Assist the Director of IT supporting and administering Microsoft Active Directory and Microsoft Exchange.
• Assist the Director of IT in supporting and administering our VMWare server environment.
• Maintain equipment. Perform adjustments and minor repairs.
• Prepare documentation, support logs, asset inventories for hardware and software, downtime usage reports, access lists and various requests from the Director of IT.
• Assist the Director of IT in supporting and administering the organization’s local area network (LAN), wide area network (WAN), network segment, Internet or Intranet system, network hardware and software, analyze problems and monitor the network to ensure its availability to system users.
• Remain current with new technologies to support the development and growth of the organization. Recommend enhancements to systems and equipment purchasing.
• Attend meetings and participate in projects as required.
• Produce statistical reports/queries from databases on a regular basis or when requested.
• Undertake special projects, identify training needs and implement training sessions and documents as required under the supervision of the Director of IT.
• Responsible for configuring, maintaining and training staff on all telecommunication systems throughout the County.
• Responsible for updating, maintaining and training staff on all building security systems throughout the County.
• Assist in designing and installation of internal cable infrastructure, including the running of cat2/5e/6 wire and appropriate termination.
• Assist the Director of IT in mainlining corporate backup and recovery systems as well as participate in the IT Disaster Recovery plan
• Perform other duties as assigned.

3. EDUCATION AND SPECIFIC TRAINING

a) Minimum schooling or formal training:

• A thorough understanding of network and communication principles, achieved through a diploma in Information Technology and a related discipline of 1 -2 years of equivalent technical, knowledge and skills gained through proven work experience.
• Experience in troubleshooting hardware/software.
• Strong abilities in interpersonal/verbal communication and problem-solving process.
• In depth knowledge of Microsoft Office technologies as well as troubleshooting Outlook in an Exchange environment.
• In depth knowledge of Windows 7 and Windows 10, as well as basic knowledge of Windows server operating systems.
• In depth knowledge of securing desktop computers against malware, viruses, unauthorized access, etc.
• Experience with installing, configuring and troubleshooting hardware and software in various Windows platforms.
• Understanding of and experience with TCP/IP protocols (DNS, DHCP, SMTP, FTP, etc) and troubleshooting small to medium networks.
• Understanding of and experience with supporting servers in a virtualized environment.
• Understanding of remote connectivity and VPN technologies.
• Understanding of wireless and mobile technologies and experience with supporting Blackberries and other smart phone devices.
• Experience with web design and web server technologies preferred.

b) Provincial or other vocational or professional certification or degree required/preferred:

• A thorough understanding of network and communication principles, achieved through a diploma in Information Technology and a related discipline of 1- 2 years of equivalent technical knowledge and skills gained through proven work experience.

c) Skills/training needed to perform the job/operate equipment.

• Excellent problem solving and critical thinking skills to diagnose simple to complex problems and the ability to determine necessary steps to take in achieving an effective solution.
• Ability to communicate effectively (oral and written) to users with varying level of computer literacy. Ability to translate complicated technical language into layperson’s terms for training and problem solving.
• Ability to work effectively with interruptions, ability to multi task on several projects independently and to use good judgment in determining priorities.
• Strong organizational skills.
• Technical writing skills required to document system procedures and prepare reports.
• Adapts to change, continues to learn and demonstrates excellent customer relations and good public relations.

4. EXPERIENCE

• Competence should be achieved by a new person in: 1 year

5. INITIATIVE (INDEPENDENCE OF ACTION)

a) 3 decisions made or duties performed without consulting superiors, or subsequent checks being done.

1. Regular troubleshooting of hardware/software issues that do not result in purchasing or procedural/policy changes.
2. Training staff on existing technologies.
3. Scheduling work orders with staff.

b) 3 decisions or duties done with consultation or approval from a superior.

1. Purchase or implementation of new hardware.
2. Purchase or implementation of new software.
3. Changes to procedures.

c) Guidelines, procedures, manuals, etc., that are utilized in performing duties, making decisions, etc.
Health and Safety Policies.

• County IT, Social Media Policies and not limited to HR Policies.
• Various IT related procedural guides and manuals.

6. IMPACT OF ERRORS

Two typical major errors that could reasonably be made and the consequences such error may have, (i.e. time lost, waste, money lost, damage to equipment, effect on others).

1. Misconfigured networking equipment could cause total network outage for a branch office.
2. Misconfigured single computer backup system could result in loss of data + people hours to recreate said data.

7. INTERNAL/EXTERNAL CONTACTS

Person (P), by telephone (T), by e-mail (E) and/or in writing (W).
Director of IT Daily Receive Direction and Provide Status sand update of workload P, T, E, W
County Staff As required Respond to Work Orders P, T, E, W
External
Municipal Staff As required Respond to Work Orders P,T, E, W
Computer suppliers/technicians As required P, T, E, W
8. SUPERVISION OR DIRECTION OF EMPLOYEES

Total actual number of permanent staff for whose work and performance this position is accountable: 0

9. PHYSICAL, MENTAL AND VISUAL DEMANDS
Conditions that apply to this position Percentage of Total Work Time
Comfortable, Few Exceptional Demands: 90%
Intense visual/listening concentration: 25%
Lifting, carrying, climbing: 10%
Other heavy physical effort: n/a

10. WORKING CONDITIONS

a) Unpleasant aspects, (i.e. heat, cold, odors, noise, work interruptions, outside work, danger, etc.)

Minor aspects: Noise and heat of servers, working constantly in computer room.
Major aspects: Not applicable.

b) Total hours per week: 40 hours per week
Shift work: None
c) Other unusual hours: Ability to work after hours and/or weekends as required.
d) Vehicle required: Yes, on a daily basis traveling between offices and mileage will be paid. Must have a valid driver’s license and access to a reliable vehicle for travel to various work locations.

The Haliburton Highlands is a vibrant region located in Central Ontario. Four municipalities make up the County of Haliburton: Algonquin Highlands, Dysart et al, Highlands East and Minden Hills. There are over 600 clear lakes, stunning scenery and it is only a 2 ½ hour drive from the Greater Toronto Area. The Haliburton Highlands is well known as cottage country for many, an active community of artists, independent businesses, outdoor enthusiasts and for those enjoying a relaxed and vibrant lifestyle. This could be your location to live, work and play – come and join us in #MyHaliburtonHighlands.

Reporting to the Director of Economic Development and Tourism, the newly created Manager of Tourism is responsible for implementing strategies to promote tourism development in the County of Haliburton. The Manager of Tourism works with stakeholders and partners to ensure that the strategies adopted by County Council are effectively implemented. The Manager of Tourism will work with department staff to administer marketing and branding activities via advertising and marketing initiatives.

The successful applicant will hold a post-secondary degree and/or diploma in Business, with an emphasis on marketing and advertising and 2-3 years of experience in a recognized and well-developed marketing environment. Applicants with a comparable combination of education and experience will also be considered. They will have direct experience using website and social media tools to reach specific target groups and have direct experience in the development of creative and media plans.

For complete responsibilities and requirements of the position please see the job description below.

Please submit a detailed resume indicating your skills and experience no later than Friday October 1, 2021 to Sarah Hume, HR Specialist at sarah@savinohrp.ca 

We thank all who apply for this position; however only those selected for an interview will be contacted.

The County of Haliburton is an equal opportunity employer. Accommodation can be provided in all steps of the hiring process. For accommodation options and to ensure full and equal access during the recruitment and selection process, contact Human Resources.

In accordance with the Municipal Freedom of Information and Protection of Privacy Act, the information gathered will be used solely for the purpose of job selection.
JOB DESCRIPTION
Reporting to the Director of Economic Development and Tourism, the Manager of Tourism is responsible for the implementation of strategies to promote tourism development in the County of Haliburton. The Manager works with stakeholders and partners to ensure that those strategies adopted by County Council are effectively implemented. The Manager works with department staff to administer marketing and branding activities via advertising and marketing initiatives.
MAJOR RESPONSIBILITIES

• Public relations & branding via advertising & marketing initiatives – building awareness of the region and creating visitor demand – including content creation 50%
• Regular interaction with tourism stakeholders & partners 25%
• Management of tourism team and planning initiatives for dept (e.g. destination management plan creation/execution, annual marketing plan, etc.) 10%
• Partnerships & meetings with various organizations e.g. OHTO, CTA, etc. 15%

*Note: All activities are expected to be performed in a safe manner, in accordance with the Occupational Health and Safety Act and its Regulations, along with Corporate Safety policies, procedures and programs. In addition, all necessary personal protective equipment must be used and maintained in good condition.
DECISION MAKING AND INDEPENDENCE
a) List up to 3 examples of the types of decisions that are made or issues/situations that are dealt with on a regular basis and how judgement is used to resolve them:

1. Working with tourism stakeholders – handling complaints, managing expectations, integrating team and all with high degree of diplomacy & customer service
2. Work with Stakeholders to implement the specific goals of the Destination Management Plan
3. Where to promote/book/plan advertising and marketing – evaluating audience, capturing targets, setting and weighing metrics, achieving high ROI and low CPC

b) List up to 3 examples of situation or problems that are referred to the supervisor for direction or resolution:

1. Decision on whether to make application for grant opportunity
2. If stakeholder situation escalates, discuss with Director
3. Team/staffing issue, discuss with Director

REQUIRED TRAINING

• Orientation which includes (all employees)
  • All Corporate Policies/Procedures
  • WHMIS GHS Training
  • Respect in the Workplace
  • MOL Worker H & S Training
  • AODA

MINIMUM QUALIFICATIONS (must have)
a) Education (degree/diploma/certifications)

• Post-secondary degree and/or diploma in business is preferred with an emphasis on marketing and advertising

b) Experience

• 2-3 years in a recognized and well developed marketing environment
• Direct experience with using website and social media tools to reach specific target groups.
• Direct experience in the development of creative and media plans.

c) Knowledge/Skill/Ability

• Proven marketing and brand management experience.
• Ability to strategically plan and sustain direction while managing within budget.
• Excellent interpersonal skills.
• Proven experience in working effectively and collaboratively with stakeholders and outside agencies.
• Excellent oral/written communication skills.
• Proven experience in staff development and management.
• Leading edge innovative and creative thinker.
• Excellent analytical, problem solving and project management skills.
• Excellent organizational skills and ability to successfully determine and manage multiple priorities.
• Adaptable to change and ability to work well under pressure.
• Proven expertise in using social media applications.
• Proficiency in Windows and Microsoft Office applications, office equipment, presentation and database software.
• A valid driver’s licence and a vehicle are required.

PREFERRED QUALIFICATIONS (asset)

• Tourism experience
• Experience working at a DMO or RTO
• Knowledge of municipal environment

POSITION CLASSIFICATION
Position Title: Manager of Tourism
Department: Tourism
Work Location: Administrative Office
Reports to (Direct): Director of Economic Development and Tourism
Position(s) Supervised Directly: Tourism Assistant, Food Tourism Facilitator
Position(s) Supervised Indirectly:
Effective Date: June 2021
Revision Date:
Salary Range: TBD
Hours Per Week: 40
Note: The foregoing is intended to outline the general description of duties and responsibilities for this position. It is not intended nor should it be interpreted as a complete inclusive description.