|
The County of Haliburton is currently seeking a qualified candidate for the new full-time, permanent position of IT Operations Manager.
Reporting to the Director of Information Technology, the IT Operations Manager is responsible for overseeing the day-to-day delivery of information technology services and infrastructure for the County and partner municipalities. This position provides operational leadership to ensure reliable, efficient, and customer-focused IT service delivery across multiple sites. The IT Operations Manager coordinates operational workloads and supports the timely resolution of incidents, service requests, and system disruptions. The role also provides operational support related to vendor coordination, asset lifecycle management, and continuous improvement of IT service delivery processes.
The successful applicant will have five (5) to seven (7) years of progressively responsible experience in information technology operations, including experience supporting both user-facing services and back-end systems or infrastructure. A three-year college diploma in Information Technology or a related discipline, or an equivalent combination of education and experience, is required. Experience in a municipal or public-sector environment is considered an asset. A valid G driver’s licence and reliable personal vehicle are required.
For complete responsibilities and requirements of the position please see the attached job description.
Please submit a detailed resume indicating your skills and experience no later than Friday, February 13, 2026, at 4:30pm. Please send your resume to:
Sarah Hume, Human Resources Manager
shume@haliburtoncounty.ca
We thank all who apply for this position; however, only those selected for an interview will be contacted.
The County of Haliburton is an equal opportunity employer. Accommodation can be provided in all steps of the hiring process. For accommodation options and to ensure full and equal access during the recruitment and selection process, contact Human Resources.
In accordance with the Municipal Freedom of Information and Protection of Privacy Act, the information gathered will be used solely for the purpose of job selection.
POSITION SYNOPSIS AND PURPOSE
Reporting to the Director of IT, the IT Operations Manager provides leadership and oversight for the day-to-day operation of the County’s information technology services and infrastructure. This position is responsible for ensuring reliable and effective delivery of both front-end IT support services and back-end systems and network operations in support of County and Municipal staff.
The IT Operations Manager supervises Service Desk Technicians and the Network and Systems Administrator, coordinates operational workloads across multiple sites, and ensures timely resolution of incidents and service disruptions. This role supports the Director of IT through operational planning, vendor coordination, budget input, and continuous improvement of IT service delivery processes.
MAJOR RESPONSIBILITIES
IT Operations & Service Delivery (25%)
- Oversees day-to-day delivery of IT services provided by direct reports to County and Municipal staff across all supported sites.
- Ensures timely resolution of incidents, service requests, and operational issues.
- Coordinates escalation and response to service disruptions and system outages.
- Establishes and monitors operational service performance indicators and metrics.
- Identifies recurring operational issues and implements corrective and preventative actions.
- Ensures consistent, reliable, and customer-focused IT service delivery within established departmental standards and priorities.
- Oversees technical support for public meetings, Council, and critical business activities as required.
Infrastructure & Systems Management (25%)
- Provides operational oversight of network, server, and systems infrastructure.
- Supervises and coordinates the work of the Network and Systems Administrator and Service Desk Technicians.
- Ensures systems, platforms, and services are monitored and maintained in a stable operating condition.
- Coordinates planned maintenance, upgrades, and system changes.
- Oversees operational aspects of on-premises and cloud-based IT services.
- Ensures infrastructure issues are investigated, resolved, and documented.
- Escalates significant infrastructure risks or failures to the Director of IT.
Operational Planning & Lifecycle Management (25%)
- Oversees lifecycle management of IT hardware, software, and systems.
- Plans, assigns, and prioritizes day-to-day operational work for Service Desk Technicians and the Network and Systems Administrator.
- Provides input into operational budgets, forecasting, and resource requirements.
- Coordinates deployment, replacement, and decommissioning of IT assets.
- Ensures accurate tracking of IT inventory, licensing, and operational documentation.
- Supports operational readiness for new systems, services, or technology changes.
- Identifies opportunities to improve operational efficiency and service reliability.
IT Vendor Coordination & Continuous Improvement (25%)
- Coordinates day-to-day operational activities with external IT service providers and vendors.
- Manages vendor escalations related to IT operational service issues.
- Monitors vendor performance against corporately established service levels and expectations.
- Assists with operational aspects of IT vendor contracts, renewals, and service reviews.
- Identifies opportunities to improve service delivery through process refinement and standardization.
- Supports documentation of operational procedures, runbooks, and workflows.
- Participates in projects and initiatives to improve IT operations and service delivery.
Other Duties
- Perform other duties as assigned
*Note: All activities are expected to be performed in a safe manner, in accordance with the Occupational Health and Safety Act and its Regulations, along with Corporate Safety policies, procedures and programs. In addition, all necessary personal protective equipment must be used and maintained in good condition.
DECISION MAKING AND INDEPENDENCE
a) 3 examples of the types of decisions that are made or issues/situations that are dealt with on a regular basis and how judgement is used to resolve them:
- Prioritizing and assigning operational work for Service Desk Technicians and the Network and Systems Administrator to ensure timely resolution of incidents, requests, and maintenance activities.
- Determining appropriate operational responses to service disruptions or system issues, including escalation, resource allocation, and coordination with external service providers.
- Scheduling and coordinating routine maintenance and operational changes to systems and infrastructure to minimize service disruption and operational risk.
b) 3 examples of situation or problems that are referred to the supervisor for direction or resolution:
- Significant system outages, infrastructure failures, or service disruptions that require executive awareness or have a broad organizational impact.
- Decisions involving major changes to IT architecture, technology standards, or unplanned expenditures beyond approved operational budgets.
- Cybersecurity incidents, compliance matters, or security-related risks requiring strategic oversight or policy direction.
REQUIRED TRAINING
Orientation which includes:
- All Corporate Policies/Procedures
- WHMIS GHS Training
- Respect in the Workplace
- MOL Worker H & S Training
- AODA
Additional training required:
- Various IT related procedural guides and manuals.
MINIMUM QUALIFICATIONS
a) Education
- Three (3) year college diploma in Information Technology or a related discipline, or equivalent combination of education, leadership, and previous work experience.
- Valid G class licence and reliable personal vehicle.
b) Experience
- Five (5) to seven (7) years of progressively responsible experience in information technology operations.
- Demonstrated experience overseeing or coordinating day-to-day IT operational activities in a multi-user environment.
- Experience supervising, leading, or assigning work to technical staff, including balancing workloads and setting operational priorities.
- Experience supporting both front-end user support services and back-end systems or infrastructure operations.
- Experience responding to and coordinating resolution of service disruptions, system outages, or operational incidents.
- Experience working with external vendors or service providers to resolve operational issues or support service delivery.
- Experience contributing operational input to budgets, asset planning, or lifecycle management activities.
- Experience working in a municipal or public-sector environment considered an asset.
c) Knowledge/Skill/Ability
- Thorough knowledge of IT service operations, including front-end service delivery and back-end systems and infrastructure support.
- Demonstrated ability to plan, assign, and prioritize operational work for assigned technical staff.
- Strong analytical and problem-solving skills to assess operational issues, identify root causes, and implement effective solutions.
- Ability to coordinate operational response to service disruptions, system outages, and urgent issues using sound judgement.
- Knowledge of IT asset lifecycle management, including deployment, maintenance, and replacement of hardware and software.
- Ability to interpret and apply IT policies, procedures, and operational standards consistently.
- Strong interpersonal and leadership skills to guide, support, and coach technical staff.
- Ability to work effectively with external vendors and service providers to resolve operational issues.
- Excellent verbal and written communication skills to convey technical information to non-technical users and management.
- Ability to manage multiple competing operational priorities in a fast-paced, multi-site environment.
POSITION CLASSIFICATION
Position Title: IT Operations Manager
Department: IT
Work Location: Administration Office
Reports to (Direct): Director of IT
Position(s) Supervised Directly: Service Desk Technician (2), Network and Systems Administrator
Position(s) Supervised Indirectly: Administrative Clerk
Effective Date: January 2026
Revision Date:
Salary Range: $114,141.57 - $133,529.49
Hours Per Week: 40
|
|
Haliburton County Paramedic Service is accepting applications for the position of part-time Primary Care Paramedic.
The hourly rate for this unionized CUPE Local 4435 position is $47.81. Please see below for a detailed job description.
Candidates are requested to submit a resume, no later than 4:30pm on February 20, 2026, to the attention of:
Sarah Hume, Human Resources Manager
shume@haliburtoncounty.ca
We thank all who apply for this position; however, only those selected for an interview will be contacted.
The County of Haliburton is an equal opportunity employer. Accommodation can be provided in all steps of the hiring process. For accommodation options and to ensure full and equal access during the recruitment and selection process, contact Human Resources.
In accordance with the Municipal Freedom of Information and Protection of Privacy Act, the information gathered will be used solely for the purpose of job selection.
POSITION SYNOPSIS AND PURPOSE
Reporting to the Chief/Director of EMS, Deputy Chief – Operations, and Deputy Chief – Quality Assurance & Education, this position is responsible for providing transportation and emergency medical care to ill or injured persons to, from and between medical treatment facilities in specially equipped ambulance vehicles and/or aircraft and to assist medical staff at the receiving facility as required.
Primary Care Paramedics have the interchangeable role of driver and attendant, who provide effective assessment, treatment, and transportation of patients to medical and/or any other facility. This is accomplished with respect for the patient’s needs and confidentiality.
NOTE: It should be understood that the pre-hospital care field is a dynamic environment with constantly changing treatments, policies and procedures established through evidence based best practice, current research and ongoing medical studies. Therefore, the patient care component of the job description may be subject to alteration to reflect these changing needs, so as to provide our patients with the best care possible
MAJOR RESPONSIBILITIES
1. Performs emergency medical care duties in accordance with Haliburton County Paramedic Service Policies & Procedures, Ministry of Health Basic Life Support Patient Care Standards. Training may include some skills and procedures that require medical control in accordance with program standards, guidelines, methods, procedures and techniques by: (55%)
- a) attending at scene warranted by priority of assignment;
- b) carrying out triage (establishing priority to treatment) in multiple patient situations and calling for additional assistance as required;
- c) being responsible for directing all aspects of patient care while attending with another Primary Care Paramedic (PCP) and assisting in the provision of patient care as directed by an Advanced Care Paramedic (ACP) when working as a split crew as a result requested ALS back-up as directed in the current deployment plan.;
- d) assessing, evaluating and interpreting primary and/or secondary survey findings to determine the clinical significance of patient’s signs and symptoms;
- e) collecting vital signs and a medical and/or incident history, and/or cardiac monitor readings from automatic and/or semi-automatic monitor/defibrillators;
- f) administering cardiopulmonary resuscitation, oxygen, and manual ventilation using BVM’s, suction devices, non-endotracheal airways, to restore, improve or maintain airway patency and heart and lung function;
- g) performing intravenous fluid infusion therapy under well-defined circumstances and when certified to do so;
- h) operating and checking manual defibrillator to deliver electrical charges and restore an effective heartbeat, where authorized;
- i) immobilizing fractures and spinal injuries and bandaging and treating hemorrhages, wounds and environmental injuries;
- j) performing other emergency medical care duties as required;
- k) administering medications under well defined circumstances where approved;
- l) monitoring and reassessing patients to detect condition variances and re-initiating patient care standards and Base Hospital policies and procedures; this may involve skills and procedures which require medical control to restore, improve or maintain vital functions and stabilize illness and injuries, requesting directions and/or referring matters not covered by established standards and guidelines and protocols to other qualified personnel;
- m) reporting by radio to a dispatch centre the destination, priority initial and transport CTAS and patient condition and particulars and attaining direct link to base hospital or receiving hospital as required;
- n) completing all documentation including electronic ACR’s and report using medical formats and pharmaceutical terminology to provide physicians with a complete clinical picture for pre-hospital working assessment and prescription of treatment or to substantiate initiation of standardized protocols of care;
- o) ensuring effective communications by using established guidelines when consulting with medical staff by radio or telephone;
- p) informing hospital staff and passengers of safety in and around aircraft/ambulance vehicles;
- q) driving safely to and from scene as warranted by the priority of the assignment activating warning equipment as required;
2. Provides, as per policy, ongoing patient care duties upon arrival at the medical facility by: (20%)
- a) transferring patient(s) to and from vehicles, treatment centres, examining tables, stretchers and beds;
- b) providing the appropriate medical authorities with details information concerning ill and/or injured patients;
- c) reporting by telephone to dispatch centre all patient particulars and preparations required for return to base stations;
- d) completing required forms and documentation and uploading the ACR to the server as soon as possible after the call has been completed;
- e) cleaning stretchers and changing linen prior to departure from medical facilities in order to prepare equipment for service;
- f) cleaning and restocking interior of vehicles and equipment and reporting to dispatch when available for next assignment;
- g) optimizing the response time of his/her vehicle;
3. Performs as per policy administrative, maintenance and other related duties within the ambulance service by: (15%)
- a) performing daily vehicle preventative maintenance and inspections by inspecting ambulances and completing appropriate vehicle documentation daily;
- b) ensuring that the ambulance exterior, interior, equipment and supplies are always clean and serviceable;
- c) remedying minor defects or minor maintenance requirements and reporting defects or maintenance requirements which cannot be readily remedied to management;
- d) carrying out various shift details at the ambulance bases as posted by Management;
- e) ensuring access areas to base are clean of debris and snow;
- f) ensuring that all patient care equipment is present and in an operational state;
- g) ensuring that appropriate medication count procedures are followed. Reporting any discrepancies or expired medications to management, and ensuring that any expired medications are disposed of according to current service policy and procedure,
- h) checking all radios for effectiveness at the commencement of each shift;
- i) participating in training or self directed learning to ensure necessary medical skills are maintained and updated;
- j) performing preceptorship responsibilities as required, (e.g.: debriefing students after each call consistent with patient protocols; on training, liaising with the educational agencies completing reports, conduct overall evaluation/recommendations)
- k) developing good working relationships with physicians, nurses, ambulance service teams and other allied agencies;
- l) working extended shifts as required;
- m) complete all I-medic procedures and check their personal county e-mail account at the beginning of every shift;
4. Attend and participate in the following (10%)
- a) all continuing education courses required by the Ministry of Health, Ambulance Services Branch;
- b) all educational programs, courses and sessions required by the service;
- c) all components of the continuing medical education program established by the base hospital and/or medical director;
- d) re-certification and/or skills upgrading programs required by the service, base hospital or medical director;
- e) other programs as required.
5. Each employee is accountable:
- a) for following safe working practices;
- b) for ensuring that at least eight (8) hours of rest is obtained between shifts; Management will monitor compliance with this policy;
- c) for carrying out duties in a way that embodies the mission and values of the Haliburton County Paramedic Service;
- d) for working co-operatively with fellow employees and supervisors toward the achievement of the Service’s overall goals and objectives;
- e) while on duty, each Paramedic shall not refuse to provide ambulance service unless directed to do so by a CACC centre, and shall not refuse to follow the direction of the CACC centre in regards to the assignment of calls for ambulance service or emergency response;
- f) while on duty, each paramedic shall keep the relevant CACC centre advised of the availability of their vehicle within that CACC centre area along with the status and location as required;
- g)attend and meet the requirements of in-service and core training sessions when provided, as directed by the Director of EHS.
*Note: All activities are expected to be performed in a safe manner, in accordance with the Occupational Health and Safety Act and its Regulations, along with Corporate Safety policies, procedures and programs. In addition, all necessary personal protective equipment must be used and maintained in good condition.
DECISION MAKING AND INDEPENDENCE
a) 3 examples of the types of decisions that are made or issues/situations that are dealt with on a regular basis and how judgement is used to resolve them:
- Directing all aspects of patient care while attending with another PCP.
- Collecting vital signs and administering care as per training and the Ambulance Act.
- Responding to calls and completing all required documentation.
b) 3 examples of situation or problems that are referred to the supervisor for direction or resolution:
- Instances where the vehicle has become disabled.
- Instances where the treatment path for a patient is unclear.
- Instances where additional resources may be necessary in order to safely respond.
REQUIRED TRAINING
Orientation which includes:
- All Corporate Policies/Procedures
- WHMIS GHS Training
- Respect in the Workplace
- MOL Worker H & S Training
- AODA
Additional training required:
- Base Hospital Certification
- CME trainings
MINIMUM QUALIFICATIONS
a) Education
- Post-secondary education in Ambulance and Emergency Care
- Provincial examination to qualify as an Emergency Medical Care Attendant as specified in the Ambulance Act of Ontario (AEMCA certification)
- Valid F class driver’s licence
b) Experience
- Prior related experience an asset.
c) Knowledge/Skill/Ability
- Ability to obtain Defibrillator/System Relief certification as per Base Hospital.
- Ability to maintain certification as a Primary Care Paramedic by the current Base Hospital Medical Director to ensure ability to perform required delegated medical acts.
- Ability to lift and transport patients in accordance with OPPAT testing. Successful pass is required.
- This position requires knowledge of a specific variety of methods, procedures and techniques to perform routine assessment, treatment and monitoring activities and may include some activities that may require medical control.
- Basic knowledge of pharmaceutical products, medical supplies, instruments and equipment to collect and record physiological signs and symptoms and to administer basic life support care which may include some care requiring medical control.
- Requires knowledge of advanced life support program standards, guidelines, methods, procedures and techniques.
- Knowledge of fundamental physiological and pathophysiological principals and basic anatomy and pharmacology to recognize, document and report the nature of a pharmaceutical terminology.
- Communication and negotiation skills necessary to work under stress in routine and emergency situations.
- Ability to work extended shift work, 7 days/week, in a physically and mentally stressful environment.
NOTE:
The above statement reflects the general duties considered necessary to describe principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.
POSITION CLASSIFICATION
Position Title: Primary Care Paramedic
Department: EMS
Work Location: Minden Base, Haliburton Base, Tory Hill Base, Stanhope Base
Reports to (Direct): Chief/Director of EMS, Deputy Chief – Operations, Deputy Chief – Quality Assurance & Education
Position(s) Supervised Directly: N/A
Position(s) Supervised Indirectly: N/A
Effective Date: November 2000
Revision Date: May 2023
Salary Range: As per collective agreement
|
|
Reporting to the Director of Public Works, the Engineering Technologist –Operations has primary responsibility for traffic analysis and road signage. This position is responsible for undertaking research and providing field reports to support traffic, road and property analyses.
Preferred candidates will have post-secondary education in civil engineering or land development and 2 years of experience in road construction and maintenance, preferably in a municipal environment. Candidates should have knowledge of relevant legislation. Excellent communication and interpersonal skills are required to work effectively with staff, contractors and the public. Candidates should be proficient in Civil 3D-AUTOCAD, Arc Map, Microsoft Office Suite, Total Station survey, and GPS technology. A valid G drivers licence is required. For complete responsibilities and requirements of the position please see below job description.
The hourly rate for this full time CUPE Local 1960 position is $36.08. Please submit a detailed resume indicating your skills and experience no later than February 6, 2026 at 4:30pm. Please send your resume to:
Sarah Hume, Human Resources Manager
shume@haliburtoncounty.ca
We thank all who apply for this position; however only those selected for an interview will be contacted.
The County of Haliburton is an equal opportunity employer. Accommodation can be provided in all steps of the hiring process. For accommodation options and to ensure full and equal access during the recruitment and selection process, contact Human Resources.
In accordance with the Municipal Freedom of Information and Protection of Privacy Act, the information gathered will be used solely for the purpose of job selection.
POSITION SYNOPSIS AND PURPOSE
Reporting to the Deputy Director of Public Works, the Engineering Technologist – Operations has primary responsibility for traffic analysis and road signage. This position is responsible for undertaking research and providing field reports to support traffic, road and property analyses.
MAJOR RESPONSIBILITIES
Traffic Analysis and Road Signage (60%)
- Collect Traffic Data and maintain a comprehensive electronic database of traffic information. Evaluate traffic information and report to the Deputy Director of Public Works for road needs assessment. Maintain traffic counting equipment and software. Recommend upgrades as required.
- Assess all roads and recommend appropriate regulatory and warning signage in accordance with the Ontario Traffic Manual, including pavement, hazard and delineation marking. Maintain an up-to-date electronic database for all regulatory and warning signage. Investigate and initiate remedial measures for problem areas and develop a yearly program for field installations under the direction of the Deputy Director of Public Works.
- Prepare reports and quotation forms as required.
- Process private sector sign applications in accordance with the County Sign By-Law and maintain an up-to-date electronic database for the various signs incorporated in the By-Law, including TODS. Recommend approval or denial of applications to Deputy Director of Public Works. Participate in ongoing development of the by-law.
- Review yearly or as required with the Deputy Director of Public Works the County’s speed limit by-law and accident reports and recommend changes as necessary.
- Keep a detailed and comprehensive electronic database of all traffic barrier protection on County roads and structures. Investigate and initiate remedial measures for problem areas and develop a yearly program for field installations under the direction of the Deputy Director of Public Works.
- Process “Adopt a Road” applications and co-ordinate private sector organizations involved in the litter pick up program. Review and update the program documentation with the Deputy Director of Public Works as required.
- Process “Oversize Load Permit” applications in accordance with County Policy. Keep up to date records. Review policy and make recommendations for change to the Deputy Director of Public Works.
Property (25%)
- Under the direction of Deputy Director of Public Works prepare draft bylaws, sketches, reports, offers to sell/purchase, title searches and field instructions for the transfer of property.
- Inspect and prepare field reports regarding Encroachment Permits and License of Occupation Agreements.
- Liaise with utility providers and inspect new utility locations and relocations and prepare field reports for Deputy Director of Public Works’ approval.
- Respond to inquiries regarding Roads Department operations as required.
Special Tenders and Other Duties (15%)
- Provide quantities, standards and specifications, tender documents, etc. required to tender for work such as crushing, base and surface works, bridge and culvert repair, tree clearing and other specialized work projects.
- Participate in winter maintenance activities, including culvert thawing, flagging and patrolling.
- Other duties as required.
*Note: All activities are expected to be performed in a safe manner, in accordance with the Occupational Health and Safety Act and its Regulations, along with Corporate Safety policies, procedures and programs. In addition, all necessary personal protective equipment must be used and maintained in good condition.
DECISION MAKING AND INDEPENDENCE
a) 3 examples of the types of decisions that are made or issues/situations that are dealt with on a regular basis and how judgement is used to resolve them:
- Field measurements and analysis for recommendation of permits and approvals for sign locations.
- Inspection of work performed by contract.
- Estimating quantities of materials.
b) 3 examples of situation or problems that are referred to the supervisor for direction or resolution:
- Preparation and approval of tenders.
- Changes to or development of existing policies and by-laws related to the position.
- Final approval of all applications and permits.
REQUIRED TRAINING
Orientation which includes (all employees)
- All Corporate Policies/Procedures
- WHMIS GHS Training
- Respect in the Workplace
- MOL Worker H & S Training
- AODA
Additional training required
MINIMUM QUALIFICATIONS
a) Education
- Post-secondary education in civil engineering, land development, or municipal government is preferred.
- Class G Driver’s License.
b) Experience
- 2 year’s related experience preferably in a municipal environment.
c) Knowledge/Skill/Ability
- Drafting and Surveying skills.
- Ability to safely operate a chainsaw.
- Proficiency with AutoCAD, Microsoft Office and database software.
- Title Searching and legal survey experience/knowledge an asset.
- Excellent organizational skills with the ability to multitask, prioritize assignments and work alone or as part of a team.
PREFERRED QUALIFICATIONS (asset)
- Qualifications required for OACETT membership and/or willingness to obtain an asset.
COMPETENCE
Competence should be achieved by a new person in two (2) years.
POSITION CLASSIFICATION
Position Title: Engineering Technologist - Operations
Department: Public Works
Work Location: Administration Building
Reports to (Direct): Deputy Director of Public Works
Position(s) Supervised Directly: N/A
Position(s) Supervised Indirectly: Student positions.
Effective Date: 2023
Revision Date: October 2023
Salary Range: As per collective agreement.
Hours Per Week: Monday – Friday, 8:00am – 4:30pm, 40 hours per week
|
